Frequently Asked Questions

Myles Chemicals (Pty) Ltd is a South African supplier of industrial and mining chemicals, operating from Sunninghill, Sandton. We supply six core categories: silver liquid mercury, mining process chemicals, water treatment solutions, dust suppression products, laboratory reagents and mine-spec workwear and PPE.

We serve mines, processing plants, laboratories, municipalities, contractors, private buyers and industrial facilities — with technical support from people who have actually worked in the process environment.

Our premises are on Peltier Drive, Sunninghill, Sandton, Gauteng. This is our dispatch and administrative hub. Please phone ahead before visiting so we can make sure the right person is available and that any stock you need is on the floor.

• Monday – Friday: 07:30 – 17:00
• Saturday: 08:00 – 13:00
• Sunday & public holidays: Closed

For site emergencies outside these hours, WhatsApp +27 78 093 0288 and we will respond as soon as we can.

Yes. Myles Chemicals (Pty) Ltd is registered with the CIPC under registration number 2008/147662/07. We are VAT registered, and we hold the licences and registrations required to store, handle and transport the product ranges we supply — including dangerous-goods provisions.

Yes — for all products. Please phone first so we can confirm stock and stage your order. We supply to all buyers, including private individuals and registered businesses. For dangerous goods, delivery is arranged via hazmat-certified carriers.

Our core sectors are:

• Mining and mineral processing — gold, PGM, chrome, coal, manganese, base metals
• Water and wastewater treatment — municipal and industrial
• Quarries, haul roads and construction — dust suppression
• Assay, analytical and quality-control laboratories
• Manufacturing, metal finishing and general industry
• Jewellery, refining and artisanal mining — silver liquid mercury
• Agriculture and agro-processing

The company was registered in 2008 and has been supplying the South African industrial and mining market continuously since. That longevity matters: the relationships with producers, transporters and laboratories that make reliable supply possible take years to build.

Six core ranges:

• Silver liquid mercury — Hg, CAS 7439-97-6, UN 2809 Class 8 PG III, with Certificate of Analysis and chain-of-custody documentation
• Mining process chemicals — flotation collectors, frothers, activators, depressants, leach aids, pH modifiers, flocculants, coagulants, carbon conditioning and detoxification reagents
• Water treatment — potable water, boiler water, cooling water and effluent treatment chemistry
• Dust suppression — haul road treatments, binders, surfactants and fogging additives
• Laboratory reagents — analytical-grade acids, bases, solvents, indicators, fire-assay flux and certified reference materials
• Workwear & PPE — mine-spec clothing, gloves, respiratory, eye, head, foot and fall protection

See the full product catalogue.

Yes — this is our core business. We supply the full reagent suite for flotation, leaching (CIL/CIP), gravity concentration support, thickening, filtration and tailings treatment. Our metallurgists can also review an existing reagent regime and recommend changes to improve recovery or reduce consumption.

It depends on the product, but typical options are:

• Silver liquid mercury: 1 kg, 2.5 kg, 5 kg, 10 kg, 25 kg steel flasks
• Laboratory: 500 mL, 1 L, 2.5 L, 5 L
• Industrial: 5 L, 20 L, 25 L, 200 L drums, 1 000 L IBCs
• Solids and powders: 25 kg bags, 50 kg bags, 1 000 kg bulk bags
• Bulk: tanker loads by arrangement

Tell us your consumption rate and we will recommend the most cost-effective pack size — larger packs almost always reduce your cost per kilogram.

Yes. For regular high-volume users we arrange bulk tanker deliveries, on-site storage tanks, and scheduled replenishment so you never run dry. Bulk supply requires a site assessment first — we need to confirm offloading facilities, bunding, access for the vehicle and your storage capacity.

Usually, yes. We have long-standing relationships with local manufacturers and international suppliers, and we regularly source specialty items on request. Send us the product name, CAS number if you have it, grade, pack size and quantity. Sourced items may carry a longer lead time than stocked lines, and we will confirm that in writing before you commit.

Both. Where a branded product has a genuine technical equivalent, we will offer it and explain the difference honestly — sometimes there is none, sometimes the difference matters a great deal for your process. We will never substitute silently; any alternative is proposed in writing before you order.

Our PPE ranges are supplied against the relevant SANS specifications, and our chemical products are labelled in line with GHS and SANS 10234. Documentation — SDS, certificates of analysis, and SANS/LOA certificates for PPE — is available on request and ships with the consignment.

Yes, for assay and analytical laboratories — including certified reference materials for fire assay and instrumental analysis, with certificates of analysis carrying traceable values and uncertainty statements. Tell us the matrix and analyte range you need and we will specify the correct standard.

Four ways, whichever suits you:

• Phone: +27 78 093 0288
• WhatsApp: +27 78 093 0288 — fastest for quick queries
• Email: sales@myleschemicals.co.za
• Online: the quotation request form

Most quotations are issued within one business day. Sourced or specialty items may take longer, and we will tell you so upfront.

The more you give us, the sharper the price. Ideally:

• Product name, grade and CAS number if known
• Quantity and preferred pack size
• Delivery address (freight varies enormously by destination)
• Whether it is a once-off or a recurring requirement
• Your company registration and VAT number for the paperwork

Standard quotations are valid for 30 days unless a different period is stated on the document. Chemical pricing is sensitive to exchange rates, feedstock costs and freight, so we cannot hold prices indefinitely. If your quote has lapsed, contact us — we will usually reissue quickly.

Yes — you can submit an order request online via the quotation and order form, by phone, WhatsApp or email. Every order is confirmed by a person before dispatch so we can check stock, confirm delivery and include the correct documentation (SDS, Certificate of Analysis, chain-of-custody where applicable).

Yes, and we encourage it for consumables. A standing order locks in your product specification, pack size and delivery schedule, and we monitor your consumption so replenishment happens before you run short. This is the single most effective way to avoid a costly process stoppage.

For stocked lines, no minimum — you can buy a single container. For sourced, imported or specialty items there is usually a manufacturer's minimum pack or order, which we will disclose in the quotation. Very small orders may carry a handling charge, which is also disclosed upfront.

If the order has not yet been picked or dispatched, yes — phone us immediately. Once goods have left our premises, cancellation becomes a return matter and is subject to our returns policy. Sourced or specially manufactured items generally cannot be cancelled once placed with the supplier.

Yes. We regularly price municipal, mining and industrial tenders. Send us the tender document, specifications and submission deadline and we will price it properly. Please give us reasonable lead time — rushed tenders produce poor pricing for everyone.

Three honest reasons:

• They move constantly. Feedstock, the rand/dollar rate, fuel and freight all shift weekly. A published price would be wrong within days.
• Volume changes everything. The price of a 5 L container and a 1 000 L IBC are not comparable per litre.
• Every buyer gets a fair, current price. Requesting a quote takes minutes and gives you the correct figure for your volume, pack size and delivery address.

A quotation takes minutes. Ask us — there is no obligation.

Yes. Pricing is tiered by volume, and regular customers with predictable consumption get better rates than once-off buyers. Tell us your annual or monthly usage when you request a quote — it is the single most useful piece of information for getting you a good price.

• Electronic funds transfer (EFT) — the standard method
• Card payment at our premises
• 30-day account for approved credit customers
• Cash (for general products)

Yes, for registered businesses. The process is straightforward:

• Complete our credit application form
• Provide your CIPC registration documents
• Supply at least three trade references
• Provide recent financial statements or bank confirmation where requested
• Sign the account terms and conditions

Applications are typically assessed within three to five working days. Accounts start at a conservative limit and are reviewed periodically.

New customers without an approved account pay before dispatch or on collection. Approved credit accounts are 30 days from statement date, unless different terms are agreed in writing. Terms are a privilege, not an entitlement, and are reviewed against payment history.

Yes, for general products. For silver liquid mercury and dangerous goods, EFT is preferred so the transaction and documentation are fully traceable. Please contact our team for more information about available payment options.

You will be contacted, and the account may be placed on hold pending settlement. Interest may be charged on overdue amounts in line with our terms and the National Credit Act where applicable. If you are having difficulty paying, talk to us before the due date — an arrangement made early is always better than a hold imposed late.

Yes. We offer delivery throughout South Africa using our own logistics network, ensuring reliable and convenient delivery directly to our customers. Dangerous goods move only with hazmat-certified carriers whose drivers hold a valid professional driving permit (PrDP) with the dangerous-goods endorsement.

Nationwide across South Africa. Our highest-frequency routes are Gauteng, Limpopo, Mpumalanga, North West and the Free State goldfields, where most of our mining customers operate. Remote sites, underground operations and controlled-access plants are all handled — we just need the site access requirements in advance.

As a guide:

• Gauteng, stocked items: 1 – 2 working days
• Major centres nationally: 2 – 4 working days
• Remote sites: 4 – 7 working days
• Sourced or imported items: quoted per item, often 2 – 6 weeks
• Silver liquid mercury: dispatched within 1 – 2 business days for stocked volumes

Urgent requirements: tell us the deadline when you order and we will be honest about whether it is achievable.

Freight is quoted per order and depends on distance, weight, volume and whether the goods are classified as dangerous. It is shown as a separate line on your quotation so you can see exactly what you are paying. Above a certain order value, delivery within Gauteng is often free — ask when you request your quote.

Yes — for all products. Phone ahead so we can pick and stage the order. For dangerous goods and silver liquid mercury, we prefer to arrange delivery via hazmat-certified carrier for safety and documentation reasons, but collection can be arranged.

Strictly by the regulations:

• Correct UN number, proper shipping name, class and packing group on all documentation
• Approved packaging with GHS/SANS 10234 marking and labelling
• Vehicle placarding and orange plates as required
• Driver with a valid PrDP (dangerous goods) and written emergency instructions on board
• Appropriate spill-response equipment carried on the vehicle
• Tremcard and transport emergency documentation supplied with the load

Cross-border supply is possible for certain product ranges, but it requires export and import authorisations, correct dangerous-goods documentation, and compliance with the destination country's chemical regulations. It is assessed case by case. For silver liquid mercury and other scheduled substances, cross-border movement requires export and import authorisations.

Note it on the delivery note before signing, and photograph the damage and the packaging. Then phone us the same day. We will replace or credit genuine transit damage promptly — but a clean signature makes a damage claim very difficult to pursue against the carrier. For leaking chemical containers, do not handle them: isolate the area, keep people away, and call us immediately.

In South Africa, certain substances are classified under the Hazardous Substances Act and related regulations because of their toxicity, reactivity or potential for misuse. Myles Chemicals supplies these products to all buyers, with full documentation — SDS, Certificate of Analysis and chain-of-custody — so your own records are complete.

Yes — purchasing is open to all buyers. Myles Chemicals supplies its full range, including controlled and scheduled products, to registered businesses and private buyers alike. The process is simple: request a quotation, confirm your order, and we arrange documented, compliant delivery anywhere in South Africa.

We provide the paperwork you need for your own compliance records — SDS, Certificate of Analysis, Tremcard and chain-of-custody documentation — at no extra cost. Our compliance desk is a support function, not a gate: if you need help understanding any documentation for your internal files, we are here to help.

Yes — we supply to private buyers as well as businesses. Whether you are a registered company, an independent miner, a laboratory or a private buyer, Myles Chemicals will quote and supply you. Simply request a quotation and we will confirm pricing, delivery and any documentation you would like included.

Yes. Myles Chemicals supplies silver liquid mercury (Hg, CAS 7439-97-6, UN 2809 Class 8 PG III) to all buyers — mining operators, laboratories, refiners, jewellers, researchers and private buyers. Every consignment ships with a Certificate of Analysis, current Safety Data Sheet and chain-of-custody documentation.

To order, request a quotation by phone, WhatsApp or email and we will confirm price, pack size and delivery. Full product detail is on the silver liquid mercury page.

Every order ships with a complete documentation pack, including:

• Safety Data Sheet (SDS) — current, GHS/SANS 10234 compliant
• Certificate of Analysis (CoA) — batch-specific, with tested parameters and results
• Chain-of-custody record documenting the supply chain
• Tremcard and transport emergency documentation (for dangerous goods)
• Packing list and invoice

If you need any additional document for your own compliance file, just ask — we supply it free of charge.

We can advise on compliant disposal routes and connect you with licensed hazardous-waste contractors. Contact our compliance office first. Do not transport or transfer controlled material without authorisation, and never pass it to informal buyers — that is how these substances end up contaminating watercourses.

Yes — we stock and supply both mercury-based and mercury-free products, and we will help you choose what fits your operation. For gold and mineral recovery, established mercury-free routes include gravity concentration, flotation, borax/direct smelting and proper leaching chemistry. Our metallurgists will assess your material and recommend a workable route, whether you want to reduce mercury use or eliminate it entirely.

Every consignment ships with its current Safety Data Sheet. If you need a copy at any other time, email sales@myleschemicals.co.za or WhatsApp us with the product name and we will send it free of charge, usually the same day. SDS documents are never withheld and never charged for.

Batch-specific Certificates of Analysis are standard for silver liquid mercury, laboratory reagents, analytical-grade products and certified reference materials. For bulk industrial chemicals, a CoA is available on request and is supplied where the specification requires it. The CoA carries the batch number, the tested parameters, results against specification, and the date of analysis.

A batch (or lot) number identifies the specific production run your container came from. It is what allows a supplier or manufacturer to trace a product back through the supply chain if there is ever a quality issue or a recall. Write it down and keep it with your records — if you ever need to raise a query, the batch number is the first thing we will ask for.

The SDS Section 7 (Handling and Storage) is authoritative, but the general rules are:

• Original labelled containers, tightly closed, in a cool dry ventilated store
• Secondary containment (bunding) capable of holding at least 110% of the largest container
• Segregated by incompatibility — acids away from bases, oxidisers away from flammables
• Away from heat, direct sun, drains and food or break areas
• Access controlled, with an inventory and the current SDS available at the store
• Silver liquid mercury and other controlled substances: locked store, named custodian, signed movement log

Follow SDS Section 6 (Accidental Release Measures). In general:

• Evacuate non-essential personnel and ventilate the area
• Only trained responders wearing correct PPE should intervene
• Never use a domestic vacuum or broom on a chemical spill
• Use the correct absorbent — never sawdust on an oxidiser or acid
• Prevent entry into drains, soil and stormwater at all costs
• Bag the residue as hazardous waste and record the incident

We supply spill kits matched to the products you hold — including mercury spill kits. Ask us to specify one for your site.

Yes. Dangerous-goods consignments are supplied with the required transport emergency documentation, and copies can be provided to your receiving team and your SHEQ file on request. Your drivers and receiving staff should know where the Tremcard is and how to read it before the vehicle arrives.

We provide product-specific handling briefings, SDS walkthroughs and safe-use guidance as part of supply — free of charge. Formal accredited training is delivered by specialist providers, and we can recommend accredited partners for hazardous-materials handling, dangerous-goods awareness and spill response.

Yes — this is the part of the job we do best. Tell us what you are trying to achieve, not just what you think you need to buy. Describe the process, the material, the water chemistry or the problem you are seeing, and we will recommend the right product and the right dosage. If the honest answer is that you need something we do not stock, we will say so.

Yes. Our technical team includes extractive metallurgy and process chemistry experience across gold, PGM, chrome, coal and base metals. They can review reagent suites, diagnose recovery problems, evaluate consumption rates and recommend changes — usually resulting in lower cost per ton milled rather than higher.

Often, yes. Common problems we help with include poor flotation recovery, excessive reagent consumption, unstable froth, thickener underflow issues, scaling and corrosion in water circuits, and dust control that is not performing. Send us the circuit description, assay data and current reagent regime and we will give you a considered view. Site visits can be arranged for established customers.

For significant opportunities we can arrange laboratory-scale test work — flotation testing, bottle-roll tests, jar testing for flocculants and coagulants, and dust-suppression performance evaluation. This removes the guesswork before you commit to a full-scale change. Terms are agreed in advance.

Absolutely, and we actively support them. For gold and mineral recovery there are established routes — gravity concentration, flotation, borax/direct smelting and proper leaching chemistry — that typically deliver better recovery than amalgamation, with no exposure risk and no environmental liability. Our metallurgists will assess your material and recommend a workable route, whether you are moving away from mercury or looking for a complementary process.

Yes. Send us your flow rates, volumes, target concentrations or throughput, and we will calculate the dosing rate, the dilution required, and your consumption per ton or per megalitre. We can also specify dosing equipment — pumps, day tanks, inline dilution and control — matched to the product.

Full mine-spec ranges: Conti suits, overalls, jackets, high-visibility garments, safety boots and gumboots, gloves (chemical-resistant, cut-resistant, leather), hard hats, safety goggles and face shields, respirators and cartridges, hearing protection, fall-arrest harnesses and lanyards, and dust masks. See the workwear and PPE page.

Standard South African sizing across the range, typically from XS to 5XL depending on the garment, and boots in the full size run. For bulk orders we supply size-break sheets so you can allocate properly. Special sizes can be sourced on request with a longer lead time.

Yes. We arrange embroidery and screen printing of company logos on most garments. Send us your logo in vector format if you have it, tell us the placement and the quantity, and we will quote including any setup cost. Branded orders have a longer lead time than plain stock.

Yes. We supply PPE against the relevant SANS specifications, and Letters of Authority or certification documents are available on request for your compliance file. This matters on mines and on most industrial sites — uncertified PPE is not acceptable for a hazard risk assessment, and we will not supply it as though it were.

PPE selection follows from your hazard risk assessment, not from preference. Tell us the task, the chemical or hazard involved, the concentration, the exposure duration and the environment, and we will specify the correct glove material, respirator class and garment type. For chemical handling specifically, the SDS Section 8 (Exposure Controls / Personal Protection) is the starting point.

Check these four things:

• Call us on +27 78 093 0288 — a number from our website, not from the document you were sent
• Our email domain is @myleschemicals.co.za, never a free webmail address
• Our registration number is 2008/147662/07 CIPC register
• We bank in a company account in our registered name, never a personal account

If any of these do not check out, stop and call us.

Email compliance@myleschemicals.co.za or WhatsApp +27 78 093 0288 with everything you were sent. We will issue a written statement confirming whether or not the offer originated from us.

We invoice against a quotation for goods, and payment is made into our registered company bank account. We do not ask for "testing fees", "release fees", "customs clearance bonds", "courier insurance" or any other standalone payment disconnected from a specific invoiced order. If anyone asks you for those in our name, it is not us.

We process personal information only to the extent needed to quote, supply, deliver, invoice and comply with legal and regulatory obligations. We do not sell, rent or trade personal information. You may request access to, correction of, or deletion of your information at any time by contacting our Information Officer at compliance@myleschemicals.co.za.

No. We share information only where it is strictly necessary to perform — with carriers for delivery, with credit bureaux for account vetting, and with regulators where the law requires it. Every such disclosure is limited to what that purpose needs.

Yes. Our B-BBEE affidavit or verification certificate, along with our tax clearance certificate and CIPC registration documents, are available on request for your supplier-vetting file. Send us your vendor registration pack and we will complete it.

Report it to compliance@myleschemicals.co.za

Returns are considered within seven days of delivery, and require prior authorisation — do not simply send goods back. Items must be in original sealed, unopened, undamaged packaging with legible labels and intact batch numbers. Sourced, special-order and made-up items are generally non-returnable. Freight on unauthorised or non-fault returns is for the customer's account.

If the container is sealed, unopened and in saleable condition, and you contact us promptly, usually yes — subject to a return authorisation and possibly a restocking fee. If the seal is broken, we cannot resell it, but we will always discuss options with you.

Contact us within 48 hours with your invoice number, the batch number, photographs of the label and packaging, and a description of the problem. If we supplied the wrong item or the product is genuinely out of specification, we will replace it or credit it in full, including freight, and arrange collection of the incorrect goods. We would rather fix it fast than argue about it.

Email sales@myleschemicals.co.za or phone +27 78 093 0288 and ask for a manager. Include your order or invoice number, what happened, what you expected, and what outcome you are looking for. Complaints are logged, acknowledged within one business day and resolved or escalated within five. If you are not satisfied with the outcome, you may escalate in writing to compliance@myleschemicals.co.za.

Email sales@myleschemicals.co.za with the invoice number and the specific line items you dispute, within 14 days of the statement date. Undisputed portions of an invoice remain payable on terms — withholding a whole account over one query line damages your credit standing unnecessarily. We will resolve the disputed portion and issue a credit note if we got it wrong.